Return & Refund Policy

At Zsons, your satisfaction is our top priority. If you're not completely happy with your purchase, we've made the return and refund process simple and hassle-free.

✅ Return Eligibility

You can request a return within 7 days of delivery if the following conditions are met:

  • The item is unused, in its original packaging, and in the same condition as received

  • The return request is made within 7 days of receiving your order

  • You provide valid proof of purchase (e.g., order number or receipt)

❌ Non-Returnable Items

We are unable to accept returns for:

  • Items that are used, damaged, or altered

  • Requests made after 7 days of delivery

  • Items marked as final sale, clearance, or promotional

  • Gift cards or promotional giveaways

🔁 How to Return an Item

To initiate a return:

  1. Email us at zsonsofficial@gmail.com with your order number and reason for the return

  2. Our team will review your request and provide return instructions

  3. Ship the item back to us – return shipping is the customer’s responsibility, unless the item was incorrect or damaged

  4. Once we receive and inspect the item, your refund will be processed within 5–7 business days

💸 Refund Details

  • Refunds are issued to your original payment method

  • Your bank or payment provider may take additional time to reflect the refund

  • You’ll receive an email confirmation once your refund is processed

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately:

📧 Email: zsonsofficial@gmail.com

Include the following:

  • Your order number

  • Clear photos of the item received

We'll arrange a free replacement or offer a full refund, depending on the issue.

🛑 Late or Missing Refunds

If you haven’t received your refund:

  1. Check with your bank or payment provider

  2. If you still don’t see it, contact us directly and we’ll assist you

📧 Email: zsonsofficial@gmail.com

💬 Need Help?

We're here to help with any questions or concerns.

📧 Email: zsonsofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia