FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — no minimum spend required.
Just shop, relax, and let us handle the rest.
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your location.
Fast, reliable, and always on time.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely. COD is available across both KSA and UAE — because convenience should arrive right at your door too.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to return or exchange an item.
Just ensure it's unused and in its original packaging.
🔁 See our full [Return & Refund Policy] for more info.
5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS, so you can monitor your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got you covered.
If your item arrives damaged, defective, or incorrect, just contact us immediately.
We’ll arrange a free replacement or a full refund, whichever you prefer.
7️⃣ Do you ship internationally?
Not yet. We currently deliver only within the UAE and Saudi Arabia.
🌍 But stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help.
📧 Email: zsonsofficial@gmail.com
Or use the contact form on our website — we respond quickly!
9️⃣ Are your products authentic and high-quality?
Yes — 100% genuine.
We only offer authentic, high-quality products sourced from trusted suppliers.
Quality is our promise.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help.
📧 Just email us at zsonsofficial@gmail.com as soon as possible.
💬 Still have questions?
Reach out to us anytime — we’re always happy to assist.
📧 Email: zsonsofficial@gmail.com
📍 Serving: United Arab Emirates & Saudi Arabia